These error codes are valid up until 3DF Zephyr 6.513 included. For 3DF Zephyr 7.0 and later, please visit https://www.3dflow.net/3df-zephyr-license-activation-error-codes/

3DF Zephyr license activation error codes

Please refer to this list in order to troubleshoot 3DF Zephyr licenses activation error codes.

There are two status codes, separated by hypen (i.e. 5-0, 1-0). Look up values different from zero in the following table. If you get an error code not described below, please contact support at support@3dflow.net

CodeProblemSolution
0not an errorIgnore this value.
1Invalid product keyPlease double check the entered product key.
2Invalid product keyPlease double check the entered product key.
3Product not activatedYour key may have been reset by your or by our staff. Simply re-enter your product key.
4Failed connectionPlease double check your internet connection and/or proxy settings. Make sure outbound http and https traffic is enabled.
5Maximum activations reachedYou have probably forgot to de-activate Zephyr on another computer before trying to activate it on your current computer. Use “deactivate zephyr” on your other computer before trying to activate zephyr. If your old installation is unreachable (i.e. broken hard disk) you can remotely reset your key from your 3Dflow account or please contact support at support@3dflow.net to have your activaton manually reset.
6Product key revokedPlease contact support at support@3dflow.net
8Corrupted filePlease re-install 3DF Zephyr
11Missing WMIRun compmgmt.msc, expand “services and applications”, right click “WMI control”, click proprerties and make sure the WMI service is enabled and running.
12Trial key already usedThe key you are attempting to use has been already used. Contact your sales representative to obtain another 3DF Zephyr trial key.
13Expired retail activationThe activation has expired or your computer has a wrong time/date/timezone. Try to fix your timezone and if the error persists, contact support.
13Expired trial activationYour trial key activation has expired. Trial keys must be used within 14 days of their generation date. Contact your sales representative to have another trial key issued
15Insufficient permissionsTry running Zephyr as an admin/elevated user. Contact support if the problem persists.
17No VM allowedAlthough retail Zephyr licenses can run in virtual machines, some special keys may have this feature disabled due to specific licensing conditions. If you think this is an error, please contact support at support@3dflow.net
21Connection issuesPlease try again in a few hours.
24Maximum deactivations reachedAlthough retail Zephyr licenses has no deactivation limits, some keys may have this set in order to prevent abuse in specific licenseing conditions. If you think this is an error, please contact support at support@3dflow.net
26Already activatedTo use a new product key, you must first deactivate Zephyr from the help menu. If you think this is an error, please contact support at support@3dflow.net
28Network adapters disabledSome network adapters are disabled. You must have your adapters enabled during activation (they do not need to be connected, but they must be enabled). Please enable your network adapters, activate zephyr, and then re-deacativate your network adapters if you wish to do so. Please refer to this page for a tutorial on how to do that on your system.
29Invalid trial keyPlease double check the entered product key. If the error persist, please contact support at support@3dflow.net
30Expired trialYour trial key has expired. Trial keys must be used within 14 days of their generation date. Contact your sales representative to have another trial key issued
35Connection timeoutThe connection to the activation server has timed out. Please try again.
36SSL connection errorYour connection failed due to mismatched SSL certificates. This is often the case by either out of date or missing CA certificates or a proxy-like configuration where you are actually not connected to the internet yet (e.g. you need to complete the login to a wireless network).