help_ i tried to install the latest updates and now I cant use Zephyr lite

[jojodesign]

Hi- I have a zephyr lite subscription. I tried to download and install the latest update and now I cant access Zephyr at all and I receive a series of error messages
suggesting that I reinstall. I cant do this. I have contacted Zephyr by email and have received no response - help!
Has anyone else experienced this and what didyou do?
Thank you
Alison

[Andrea Alessi]

Hi Alison,

please be assured all emails are read and processed as fast as we can. You emailed us yesterday, which unfortunately was national holiday in Italy. Which is why it took a while to get to you (still less than 24 hours though )

As for your issue, can you be more specific ? What is the error message and what is your system specs ? I assume you are on a shared computer or something similar, as you say you can not reinstall zephyr ?

[jojodesign]

Hi Andrea
Many thanks for your reply - and thank you for quickly and efficiently solving the problem. I didn't appreciate that there was a holiday in Italy. I definitely support national holidays . From a consumers point of view I was concerned that my request had been lost. Again thank you again for your speedy response and reply. Best Alison

[Andrea Alessi]

No worries! Just wanted to explain why it took a while